Shipping and delivery

Thank you for shopping with Happy Myrtle! We’re delighted to bring handpicked sustainable natural products directly to your door.

Processing Time

  • All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the following business day.
  • Please note that we’re a small business and our processing times may be extended during peak periods or special promotions. If there are any significant delays, we will notify you via email.

Shipping Methods & Delivery Times

  • We offer standard shipping and express shipping options within Australia.
    • Standard Shipping: Delivery typically takes 3-7 business days depending on your location. Please allow additional time for remote or rural areas.
    • Express Shipping: Delivery typically takes 1-3 business days for major cities and regions. Please note that express shipping may not be available for all locations.
  • At this moment, we don’t ship internationally.

Shipping Rates

  • Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
  • We offer free standard shipping on orders over $100 within Australia.

Packaging

  • All orders are carefully packaged to ensure they arrive in perfect condition. All products are securely wrapped and cushioned to prevent any damage during transit.
  • We are committed to sustainability, so we use eco-friendly packaging. If use of plastic is unavoidable, we use recycled or recyclable plastic.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s journey.
  • Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

Shipping Delays

  • While we strive for prompt delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather, holidays, or other carrier-related issues.
  • In the event of a significant delay, we will notify you as soon as possible and do our best to resolve the issue.

Incorrect Address or Missing Orders

  • Please ensure that your shipping address is correct at the time of purchase. We cannot be held responsible for delays or non-delivery caused by incorrect address details.
  • If you have any issues with your order, such as missing items, please contact us at hello@happymyrtle.com.au and we will investigate promptly.

Damaged Goods

  • If you receive a damaged product, please contact us within 7 days of receiving your order. We will arrange a replacement or refund based on the condition of the item.

 

Contact Us

If you have any questions about your order or shipping, please don’t hesitate to reach out to our customer support team at support@happymyrtle.com.au

Thank you for choosing us!